Frequently asked questions

Answers about services for the elderly

You have questions about services for seniors in Greater Hartford, CT. A Caring Hand has answers. Simply click on the question. You may also get a cost comparison to gain an understanding of the costs and benefits of care. You can always contact us with any questions at any time. We’re here for you.


What makes A Caring Hand different from other providers?
Many people are surprised to learn that some home care businesses have no orientation process or training, and that anyone can use the title “personal care assistant” without any form of qualification. They can come to your home without knowing the proper techniques for providing hands-on care—let alone how to handle an emergency.

That’s where A Caring Hand stands apart: The quality and training of our staff, exhaustive pre-employment screening; insistence on qualifications and experience; a written, customized care plan for each client; and a rule that you are the boss and we are here to serve you.

I don’t need any services right now. Why should I be thinking of contacting you?
A Caring Hand believes being pro-active is the preferred course of action. A caregiver can do housework, give medication reminders, and assist with bathing and walking, to help prevent falls and other risks. Too often people call us in times of crisis, asking, “Now what do I do?” It is one of our goals to begin the education process before a family needs our services. Contact us today to discuss our services.

How do you make sure my loved one is getting the care specified in our plan?
We conduct unannounced spot checks on our caregivers frequently, to ensure that all protocols are met and that the plan of care is being followed. Spot checks also provide clients with an opportunity to raise any questions.

Communication between caregivers and clients is key to A Caring Hand’s approach. An important communication tool is the notebook kept in your loved one’s home. The staff fills out the notebook each time they visit. Family members can read it and find out what the client has been doing, talking about and is concerned about. It’s one more way A Caring Hand keeps you in touch.They are personally interviewed and screened to make sure they are truly interested in caring for others. For specialty care assignments, they must have documented proof of past experience in providing this type of care. All hired staff receives thorough orientation.

How do I know I’m getting a qualified caregiver?
Before they are hired, all applicants undergo criminal background and Department of Motor Vehicles checks, as well as drug testing. They are personally interviewed and screened to make sure they are truly interested in caring for others. For specialty care assignments, they must have documented proof of past experience in providing this type of care. All hired staff receives thorough orientation.

How quickly can I get a caregiver in support?
As quickly as the same day for hospice and specialized care; typically within 24 to 48 hours for other services.

What do you mean when you say A Caring Hand provides preventive health care services?
Our preventive services provide your loved ones with the care they need to remain safely in their home and out of long-term care facilities. We do this by assisting with daily activities, such as bathing, dressing, toileting, movement assistance, medicine reminders and transportation to doctor’s appointments. This proactive approach helps to prevent falls and makes sure your loved ones don’t forget to take medication. A Caring Hand will also help keep them engaged in stimulating activities and socialization. Contact us to discuss your family’s possible needs in advance of a crisis situation.

How are your services paid for?
Our services are private-pay. However, if you have a long-term-care insurance policy, some of our services may be covered. Contact us or use our Care Cost Comparison to learn more about costs and payment options.

Preventive care services are many times less costly than other options. It’s important to know that, in most cases, Medicare only covers a maximum of 90 days of service in a nursing home. Researching service options to nursing home care may be very beneficial to you, your family, and most importantly, your loved one.

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